12 July 2010

1 Lessons from the Science of Facebook Marketing

Recently I took part in a Webinar on the Science of Facebook Marketing through HubSpot. I can be a bit of a statistics geek, especially when it comes to social media. With so much advice and opinions out there on what to do and how to do it, I find that strong data is a helpful tool in not only ensuring that my efforts are paying off, but also in explaining why I recommend certain things to my clients. Here are some important concepts and a few stats that I came away with:

1. Facebook is about facilitating existing relationships. 
Think about it. Do you really want to be friends with someone on Facebook that you do not know in real life? No. Facebook is an avenue for building stronger existing relationships whether they are personal or for your business and brand. People who like your business’s Facebook page do so because they have some experience or association with it. If you’re looking to aggressively build new relationships, turn to Twitter.

2. Facebook is just like high school. 
No, really it is. Users are hyper sensitive to what people may think about them based on their likes or interests online. Essentially, each user wants to look “cool” to their network (See what I mean about high school). Would you honestly like a wart removal page on Facebook? Most likely not. It’s important to consider how your page can increase your users’ affinity with other users through your brand.

3. Really know your audience.
This may seem obvious, but it is incredibly important to really know your audience, not simply have a general idea of whom they are. It goes way beyond their general age group, gender and location. Consider what their Facebook activity level is like. How often do they post to walls, how much information do they make available about themselves (i.e. interests), etc.  Here are a few interesting stats to consider when thinking about your audience.
(Click on image to view larger)
Notes: Younger Users are more social. They chat more, post more and have more friends.
Older users are more open with their interests and value privacy more.

Another useful tool for quickly learning about the demographics of your existing audience is Quantcast. All you need is an existing website. You may be surprised by what you find out. Note: Your site does have decent traffic for this tool to work.

4. Your ambient awareness may be higher than you think.
The average Facebook user has 130 friends. We already know that for any user who likes your page, Facebook will recommend the page to all of their friends at some point. But have you ever stopped to consider how ambient awareness may be affecting your brand? Consider this, not only may your page be suggested to a user, they may see a comment from a friend about your brand, a comment from a friend on your brand page, a conversation about you brand on wall post, or a PPC advertisement along the side. All of these little elements add up. It may not have the user’s direct attention; however it does become part of their ambient awareness.


Rahul Bagal said...

Nice article.. Facebook is a good tool for getting your site popular

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